Frequently Asked Questions
Everything you need to know about bringing the taste of Africa to your home.
How do you ensure the freshness of perishable food items?
We use specialized insulated packaging and gel ice packs for all perishable goods. To maintain peak freshness, we recommend selecting express shipping for any dairy or meat products.
Where do you ship your products from?
All orders are processed and shipped from our temperature-controlled warehouse in Southern California, ensuring your favorite South African treats arrive in perfect condition.
What is your policy on international shipping?
Currently, we ship to addresses within the United States and Canada. Please note that customers are responsible for any customs duties or import taxes applied by their local government.
Can I return food products if I change my mind?
Due to health and safety regulations, we cannot accept returns on food items. However, if your order is damaged or incorrect, please contact us within 48 hours for a replacement or refund.
Do you offer bulk discounts for South African events or shops?
Yes, we offer competitive bulk pricing for large events and wholesale accounts. Please reach out to our support team via the contact page for a custom quote.
How can I track the status of my order?
Once your order has been dispatched, you will receive an email containing your tracking number and a link to monitor the delivery progress in real-time.